Milkshake Moments

I'm reading a book "The Milkshake Moment: by Steven S. Little. It's about management, but as often, I'm not looking at the information from the view it was written. I think we as individuals have Milkshake Moments and limit our own responses as much as corporate rules limit us in the workplace. The author uses the example of trying to order a milkshake from room service. The worker states, "We don't have milkshakes." The author then asks for a bowl of ice cream and a tall glass 1/2 filled with milk and a long spoon and makes his own milkshake. The point of the story from the author's view, is the response of the worker in room service. I like to focus on the author's response. This is what I want to teach my children... how to solve their own problems. Many people would have ranted and raved to the worker (who, was after all, only following procedure) and then gotten off the phone, frustrated and still without the coveted milkshake. I want to teach my children not to create their own processes that bind them but to use simple common sense in discovering actions to solve problems. Let's face it, a milkshake that is stirred, not blended (shaken) is NOT the same as a well made milkshake, but given the alternatives...slightly sub-perfect milkshake or no milkshake...well...make do. I'm not trying to advocate accepting every system as it is and not trying to change it, i.e. tell the hotel manager of the event (the following day) and suggest staff training in problem solving. But I'm advocating that the easier person to change is yourself. I often hear, it's not life's circumstances that determine your happiness/contentment but your response to them. I often heard that saying in thought it was encouraging passive acceptance of your situation. But I now know I believe that it's not accepting everything, but working at changing those aspects of your life you do have control over and then accepting that which you don't. I'm only half way through the book and as I enter the endeavor of leading a marriage ministry in my church, I've taken some management ideas out of it. But to me, the truth being taught is more universal than management techniques and applies to life...How many milkshake moments have you had today? Did you find a way to make your milkshake or shrug and say, "we don't have milkshakes."?